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When services break down and people get left behind, I help teams spot where access fails - and design clear, practical fixes that make programs more equitable and effective.
You can’t fix what you can’t see - so I make invisible pain points visible and actionable.
You can’t fix what you can’t see - so I make invisible pain points visible and actionable.
From school leaders looking to improve attendance to government leaders looking to improve programming, the clients I’ve worked with are often tasked with putting out fires and armed with little resources to understand what’s causing them - costing them progress at the expense of communities in need.
I help leaders in the public sector work differently. From schools to city agencies to health organizations, I help teams see and evaluate the system they’re working in, identify root causes, and tackle them with improved system design.
My Approach
My Approach
Clarity
Clarity
in complexity
in complexity
I uncover root issues so teams can align, act, and move forward with purpose.
Co-design
Co-design
in motion
in motion
I conduct user research to center design around users' lived experiences and lead to practical change.
Grounded
Grounded
in care
in care
I help teams problem-solve. My approach is rooted in equity, data, and dignity to build services that empower.
My Services
My Services
Service Snapshots
A visual blueprint of how your service really works - across people, tools, and steps. Plus 2–3 clear insights on where things break down.
Best For: When you know something’s off, but aren’t sure where to begin. This helps you see the full picture before jumping to fixes.
Barrier Map & Fixes
A one-page visual showing where users are dropping off. Plus 3 actionable changes you can make right away.
Best For: When you need fast, focused improvements that remove friction without overhauling the whole system.
Quick Co-Design & Prototype
A 1-hour working session with your team or users to fix one visible issue - like rewriting a confusing form, message, or flow. Includes a simple prototype to move forward.
Best For: When a specific part of your service needs immediate attention, and you want to fix it with your people, not for them.
Explore Sample Design Experiences
Explore Sample Design Experiences
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